Privacy Policy

JM Tree Services ("JM Tree Services," "we," "us" or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose and safeguard information when you visit our website at jmtreeservices.com (the "Site"), contact us by phone, text, email or through our online forms, or otherwise interact with our tree care services in Richmond, VA and the surrounding areas. By using our Site or our services, you agree to the practices described below. If you do not agree with this policy, please do not access or use the Site.

Information We Collect

Information You Provide to Us

When you request a free estimate, contact us by phone, text, email or through a form on our Site, or become a customer, we may collect information such as your name, phone number, email address, service or mailing address, details about your property or project, photos submitted for an estimate, and any other information you choose to share with us.

Information Collected Automatically

When you visit our Site, we — and analytics providers acting on our behalf — may automatically collect certain information about your device and how you interact with the Site, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on the Site, and general location (such as city or region) inferred from your IP address. This information is collected through cookies, log files and similar technologies.

Information From Third Parties

We may also receive information about you from third parties, such as customer reviews posted publicly on Google or other review platforms, or referrals from friends, family or neighbors who recommend our services.

How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide free, accurate estimates
• Schedule, perform and follow up on tree care services, including emergency response
• Communicate with you about appointments, service updates and billing
• Send requested information or, where permitted, occasional marketing communications you may opt out of at any time
• Improve our Site, services and customer experience
• Maintain business, licensing and insurance records as required by law
• Detect, investigate and prevent fraud, abuse or security issues

Cookies & Tracking Technologies

We use cookies and similar tracking technologies, including tools like Google Analytics, to understand how visitors use our Site, measure the performance of our content, and improve the overall experience. Most cookies we use are either essential to the Site's basic functionality or help us analyze traffic in an aggregated, non-identifying way.

You can control or disable cookies through your browser settings at any time, and you may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. Please note that disabling cookies may affect how parts of our Site function. Because no uniform industry standard currently exists, our Site does not respond to browser "Do Not Track" signals.

Third-Party Services & Links

Our Site uses or links to third-party services such as Google Maps (to display our service area), Google Reviews (to display client testimonials), and Instagram (to link to our social media profile). These third parties may collect information about your interaction with their tools in accordance with their own privacy policies, which we encourage you to review.

Our Site may also contain links to other third-party websites. We are not responsible for the content, privacy practices or security of any third-party site, and this Privacy Policy applies only to information collected by JM Tree Services.

How We Share Information

We do not sell, rent or trade your personal information. We may share information with:

• Service providers who support our business operations, such as scheduling, communication (email/SMS), hosting and IT providers, acting only on our instructions
• Professional advisors, such as accountants, insurers or attorneys, when necessary
• Government authorities or other parties, when required by law, to enforce our agreements, or to protect the rights, property or safety of JM Tree Services, our customers or the public
• A successor business, in the event of a merger, acquisition or sale of business assets

Data Security

We implement reasonable administrative, technical and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security of information you share with us.

Your Privacy Choices & Rights

You may request to access, correct or delete the personal information we hold about you at any time by contacting us using the details below. You may also opt out of promotional emails or texts by following the unsubscribe instructions included in those communications or by contacting us directly.

Virginia residents may have additional rights under the Virginia Consumer Data Protection Act (VCDPA), including the right to confirm whether we process your personal data, access and correct it, request deletion, and opt out of certain types of processing. To exercise these rights, contact us using the information below and we will respond within the timeframe required by applicable law.

Children's Privacy

Our Site and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can promptly remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The "Last Updated" date at the top of this page indicates when this policy was last revised. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out: